Effective date
September 27, 2026.
Requesting cancellation
Request project cancellation by emailing digital@premier1digital.com with your order reference and project email. Website checkout collects the selected one-time total, not a deposit. The following schedule applies to the website build fee based on the documented stage when cancellation is received.
Before production
Production has not begun: 100% build-fee refund.
Work begun, before first preview
Planning/build work has begun; first preview not delivered: 75% build-fee refund.
First preview delivered, before launch approval
First preview delivered; customer has not approved launch: 50% build-fee refund.
Approved launch
Customer approved launch, or launch occurred with their approval: no discretionary build-fee refund.
Acceptance and disputed work
An unapproved launch does not establish customer acceptance. We review missing or disputed contracted work against the agreed scope rather than dismissing it solely because a stage was reached.
Add-ons and third-party purchases
Unstarted add-ons are refunded in full. For partially completed add-ons, we provide an itemized statement of completed work and the unused-fee refund. Nonrecoverable third-party purchases are deducted only when you approved the purchase beforehand; those charges are identified separately. No separate cancellation penalty or card-processing deduction is added.
Recurring and third-party services
Recurring hosting cancellation follows the Hosting and Website Care Terms. Domains, provider subscriptions and advertising purchases can have separate provider terms disclosed before purchase.
Contact
Premier One Digital LLC
digital@premier1digital.com
203-927-3198